FAQ

Send A Pet FAQ

Send a stuffed Animal

FAQ: How do I calculate shipping costs and the estimated shipping time from Send A Pet?

  • Place the item you are considering on purchasing in the Send A Pet cart. Select “Calculate Shipping” below the Cart Total.
  • Add your Zip code, City and State and click the Update button. A list of USPS shipping options along with their associated pricing will be displayed for your selection.
  • Accordingly, Priority Express shipping is currently 1-2 Business days, Priority Mail is 2-4 Business days, and USPS retail ground is 2-9 Business days (please verify shipping times as they are subject to change by U.S.P.S).
  • We ship Monday Through Saturday (excluding Sunday), and all orders normally ship the same day when ordered by 11:00 A.M. or the next shipping day.

What types of payment does Send A Pet accept?

  • We use on our SSL Certificate encrypted site the well respected STRIPE payment processor which accepts all card payment types including Visa, Mastercard, American Express, Debit Cards, Discover, and Diners Club.
  • We also accept Google Pay and Apple Pay.

What is Send A Pet’s shipping policy?

  • Most orders ship out the next Shipping day (Monday Through Saturday), and most orders ship the same day when ordered before 11:00 A.M. Arizona Time.
  • We ship USPS for all orders. You can select and pay for Retail Ground, Priority, and Priority Express shipping at checkout for expedited deliveries.
  • We ship to the USA including Alaska and Hawaii
  • Shipping times depend on the service you Select. Priority Express shipping is currently 1-2 Business days, Priority Mail is 2-4 Business days, and USPS retail ground is 2-9 Business days.
    • Consequently, please try to order your Send A Pet well in advance to allow for Send A Pet’s successful resolution for any shipping vendor transit failures.
  • Send A Pet recommends ordering a minimum of 1 week in advance of your event to allow for shipping transit delays. Also, please allow additional time during holidays.

How does Send a Pet ensure quality of the animals their valued customers receive?

  • Before shipping, we thoroughly inspect each animal for quality, material and manufacture defects.
  • We check the Integrety and quality of stiching
  • The abscence of any holes verified.
  • We proffessionally hand stuff each animal.

What is Send A Pet’s return policy?

  • We only replace items if they are defective or damaged since all of our product are made to order specifically for each customer. If you need to exchange it for the same item, send us an email and we will send you a return address.
  • If sending more expensive items, consider adding tracking and insurance to your package.
  • All items are photographed for quality and condition prior to shipping.

What is acceptable for personalized notes?

  • Importantly, only notes without profanity will be forwarded. Notes deemed by the Sender as inappropriate will not be forwarded, replaced with the customer’s name only, and the customer will be notified of such.
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