My event needs many more animals than your site shows in stock, what should I do?
No problem, please send us a message (sendapetco@gmail.com) and we can either increase the stock availability for the animal you want or provide a specific quote for the quantity and type of animals you would like.
In fact, many of our customers prefer receiving a quote so they can easily purchase exactly what they want when they are ready. This makes ordering simple, quick, and with a preferred payment method.
Why do Bulk DIY Unstuffed Animals not come with stuffing?
It is a lot less expensive if you purchase the stuffing yourself.
Shipping stuffing is costly so it is much more economical purchase at your local Walmart, Craft Store, or from Amazon Prime.
Each 16″ unstuffed animal takes about 6-8 oz of Poly-fil depending how soft or firm you would like your animal to be.
Additionally, it is more envrionmentally friendly with less plastic waste.
We strive to offer Bulk DIY Unstuffed Animals at the lowest possible cost. To help do this, saving shipping costs for stuffing contributes a big part of this, so we can pass the saving on to you.
How long does it take to receive a Bulk DIY Unstuffed Animal Purchase?
Most orders arrive within 7-10 business days after date of ordering.
This does not include inclement weather or shipper delays due to unforeseen circumstances.
Please look for your tracking number, which you should receive between 3-5 business days once your order has been placed.
Can you add a different animal to another product on your site?
Yes, Send A Pet provides custom orders for any printed animal on our site. Any printed or embroidered animal can be added to another product also on our site. There is a one time small design fee for this service. The invoice order with the product will be sent to you with a picture of the product. If you would like to purchase, there is a payment link on the invoice to start making your new design.
Simply send us an email to sendapetco@gmail.com, letting us know what you would like.
I love the free gift messages, but can I send a Gift Message for items other than the Warm Pals?
Yes! The Gift message is printed on the customer packing list instead of the Send A Pet gift card.
What is Send A Pet’s Free Shipping Service
The Free shipping service is UPS or USPS Ground is 1-5 business days.
How do I calculate express shipping costs for my selected item?
Place the item you are considering on purchasing in the Send A Pet cart. Select “Calculate Shipping” below the Cart Total.
Add your Zip code, City and State and click the Update button. A list of USPS shipping options along with their associated pricing will be displayed for your selection.
We ship Monday Through Saturday (excluding Sunday). All orders normally ship the same day when ordered by 11:00 A.M.; otherwise, they ship the next shipping day.
What types of payment does Send A Pet accept?
We use on our SSL Certificate encrypted site the well respected STRIPE payment processor. Stripe accepts all card payment types including Visa, Mastercard, American Express, Debit Cards, Discover, and Diners Club.
We also accept Google Pay, Apple Pay, and PayPal.
What is Send A Pet’s shipping policy?
Most orders ship out the next Shipping day (Monday Through Saturday except Bulk DIY Unstuffed Animals), and most orders ship the same day when ordered before 11:00 A.M. Arizona Time.
We ship to the USA including Alaska and Hawaii
Shipping times depend on the service you Select and the time of day the order is placed. UPS Ground it 1-5 business days, UPS 3-Day is 1-3 days, UPS 2-Day is 1-2 Days, and UPS Next Day is by the end of the following day.
Consequently, please try to order your Send A Pet well in advance to allow for Send A Pet’s successful resolution for any shipping vendor transit failures.
Send A Pet recommends ordering a minimum of 1 week in advance of your event to allow for shipping transit delays. Also, please allow additional time during holidays.
All Bulk DIY Unstuffed Animals usually ship within 3-5 business days after ordering.
How does Send a Pet guaranty quality of the animals their valued customers receive?
Before shipping, we thoroughly inspect each animal for quality, material and manufacture defects.
We check the Integrity and quality of stitching
The absence of any holes verified.
This guaranty does not include Bulk DIY Unstuffed Animals. Please understand that Bulk animals can have up to 5% of the total purchase arrive with some defect that occurred at the factory. However, if you receive more than this expected amount of 5% defects, please contact Send A Pet for assistance.
What is Send A Pet’s return policy?
We only replace items if they are defective or damaged. Since all of our product are made to order specifically for each customer. If you need to exchange it for the same item, send us an email and we will send you a return address.
If sending more expensive items, consider adding tracking and insurance to your package.
All items are photographed for quality and condition prior to shipping.
This return policy does not include Bulk DIY Unstuffed Animals under the allowed 5% quantity of the total order. Please understand that Bulk animals can have up to 5% of the total purchase arrive with some defect that occurred at the factory. However, if you receive more than this expected amount of 5% defects, please contact Send A Pet for assistance.
What is acceptable for personalized notes?
Importantly, only notes without profanity will be forwarded. Notes deemed by the Sender as inappropriate will not be forwarded, replaced with the customer’s name only, and the customer will be notified of such.
